How do you ship packages?
Packages from our warehouse overseas will be shipped by EMS. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time Of arrival
United States 7-20 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
All Others 15-45 Business days
*This doesn’t include our 2-5 day processing time.
If you have not received your order within the time frame listed above, then please allow at least 3 weeks prior to contacting us to check on the status of your shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3- 5 days, please contact us!
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us!
Will my items Come in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
What If my Item Comes In Broken?
Not a problem. Just contact Us So we can resolve this Right away!